Q. What is the quality like?
We take great pride in our products which are all made to a high standard of quality and manufactured to meet safety requirements. We also take great care in packaging our products to ensure they are not damaged during transit. Rest assured we aim to bring you not only a great quality product but offer you the best after sale support on the market.
Q. How can I get references from previous customers?
We have received a great deal of glowing feedback. To find customer references visit our home page or take a look at the bottom of the product page! We also have a review highlight story on our official instagram page @charlesqualityfitness.
Q. How Come Delivery Times Vary Between Different Products?
We use multiple warehouses which often provide different shipping times, the cost benefits of using multiple warehouses are reflected in the great prices that we can offer our customers compared to other brands with limited distributions.
Q. Do you deliver outside the UK?
Yes we do deliver on a global level, at the moment we also offer free global shipping!
Q. How long will my delivery take?
Our free standard delivery is available globally, the estimated delivery time is 1-3 weeks depending on location, this delivery time frame includes our processing time.
Q. How long is the process time on my product?
We aim to process and ship every order within three working days.
Q. Can COVID-19 effect my purchase?
Due to COVID-19 shipping can be delayed which is out of our control at the moment, in relation to this issue we are offering free global shipping and product discounts, however before placing your order please note our delivery time frame 'could potentially' be delayed up to an extra of 4-14 business days.
Q. Can return or exchange a product that I have purchased?
We offer a full refund or exchange on all full price products please just contact our customer service to discuss this in more detail and we will process the refund or exchange within 3 working days. Please note that items purchased with sale price discounts or using a discount code will not be included for a full refund or exchange.